VisionButler Terms of Sale

1. Seller and scope

ILICO Europe s.r.o., Company ID 06385974, VAT ID CZ06385974, Nová Draha 451, 270 54 Řevničov, Czech Republic, registered with the Municipal Court in Prague, Section C, File 280998 (“Seller”). Contact: info@visionbutler.com, +420 735 035 000.

These terms apply to VisionButler orders placed through visionbutler.cz, visionbutler.com, visionbutler.de, visionbutler.pl and visionbutler.es. The websites are intended primarily for dental practices and other professional customers. Consumers retain all mandatory rights that cannot be limited by contract.

2. Product information and professional use

The website describes the available variants, price and intended use. Images are illustrative; the ordered size, colour, quantity and documentation supplied with the product are decisive.

Marketing and editorial content do not replace the current instructions for use. Read and follow the documentation supplied with the product and your practice procedures before use. Current product documentation can be requested before ordering at info@visionbutler.com.

3. Orders and contract formation

Before submission, the customer selects the delivery country, variants, quantities and payment method and can review and correct the details. The final summary displays the price, VAT, shipping and total.

Submitting an order is a binding offer and confirms acceptance of these terms. An automated receipt only confirms delivery of the order. For proforma orders, the order is accepted by a confirmation email or issue of the proforma invoice; for card payments, the contract is formed when successful payment and order acceptance are confirmed. If the Seller cannot accept a paid order, the payment will be refunded without undue delay.

The customer is responsible for accurate contact, delivery and billing details. The Seller may ask for confirmation or propose a change in the event of an unusual quantity, an obvious pricing error or an unavailable variant.

4. Price, VAT, shipping and payment

The price and currency shown in the final order summary apply. VAT is calculated according to the delivery country and verified customer status; reverse charge may apply to a valid cross-border VAT ID. ARES and VIES results are used for verification.

Shipping price and carrier are shown before submission. Where the summary shows free shipping, no standard shipping fee is charged. Additional costs caused by a customer-requested delivery change may be charged.

Available payment methods are advance payment against a proforma invoice and, when offered, online card payment through Stripe. The Seller does not receive or store card details.

5. Delivery

Goods are sent by PPL or DHL to countries selectable at checkout. Estimated dispatch is within 5 working days after payment is received. If a variant is unavailable, the Seller will confirm a different timing or propose a change before accepting the order. Unless agreed otherwise, consumer orders will be delivered within the applicable statutory period.

The customer should inspect the parcel and report visible damage to the carrier and Seller as soon as practical. This does not limit statutory defect rights.

6. Consumer withdrawal

A consumer may withdraw without giving a reason within 14 days of receiving the goods. Notice may be sent within the period to the market contact email or the Seller’s registered address. The optional model at /legal/withdrawal may be used.

The consumer must return the goods within 14 days of withdrawal, after arranging the return, to ILICO Europe s.r.o., Zábořská 93, 539 44 Proseč, Czech Republic. The consumer bears direct return costs. The Seller refunds payments, including the least expensive standard outbound delivery offered, within 14 days of withdrawal and may wait until the goods or evidence of dispatch are received.

The consumer is liable only for diminished value caused by handling beyond what is necessary to establish the nature and characteristics of the goods. Statutory exceptions apply, including sealed goods unsuitable for return for health or hygiene reasons once unsealed.

7. Defects and complaints

The Seller is responsible for the goods matching the agreed description, quantity and properties on delivery. Mandatory consumer rights are not limited by these terms.

Send a complaint to the market contact email with the order number, defect description and preferred remedy. The Seller will provide the next steps and return address. Consumer complaints will be handled within the applicable statutory period unless otherwise agreed.

8. Consumer dispute resolution

If a consumer dispute cannot be resolved directly, a consumer may contact the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, adr@coi.gov.cz, coi.gov.cz/informace-o-adr/. The European ODR platform closed on 20 July 2025 and is therefore not linked here.

9. Privacy and final terms

Personal-data processing is described in the separate Privacy Notice and Cookie Notice.

Czech law applies. This choice does not deprive consumers of mandatory protection in their country of habitual residence. If one provision is invalid, the remaining terms continue to apply. The version in force when the order is submitted governs that order.